THE 5 DIMENSIONS OF SERVICE QUALITY ARE AS FOLLOWS On Which Customers Judge The Service Quality

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  • Reliability
  • Responsiveness
  • Assurance
  • Empathy
  • Tangible

 

Although tangibles are used by Service Company’s to enhance their image, provide continuity, and signal quality to consumers, most company combine tangibles with another dimension to create a service quality strategy for the firm.

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