Why Six Sigma Works?
A Six Sigma program integrates the elements of management culture and quality techniques that are critical to driving performance improvement and business excellence. Six Sigma...
Productivity and Quality Management
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Levels of Six Sigma
THE LEVELS OF SIX SIGMA Master Black Belt / Champion: This is the highest level of technical and organizational proficiency. Master Black Belts provide technical...
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Concept of Six Sigma
Six Sigma is a data-driven quality measure that strives for a near perfection of any process. It is important to understand Six Sigma as a...
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Customer Satisfaction
Customer Satisfaction Customer satisfaction is the customer’s overall measurement of all elements of the logistics management, such as product, price, promotion and place. Customer service...
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Implementing Customer Service Standards
Implementing Customer Service Standards The keys for successfully developing and implementing customer service standards are: (i) To be wary of adopting easily achievable...
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The Perfect Order
The Perfect Order: The ultimate in logistics quality is to do everything right and do it right the first time and all the time....
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Customer Service Issues
Customer Service Issues The questions as follows can be used as a guide in developing a sound customer service policy and statement and appropriate...
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Improving Customer Service Performance
Improving Customer Service Performance: The levels of customer service a firm achieves often can be improved through one or more following actions: (i) Thoroughly...
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Methods To Give Customer Service
Methods To Give Customer Service:- 1) Hire people who have a service attitude. Some people simply enjoy serving others, their organization and even...
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The Customer Service Dimensions
It highlights the importance of managing the marketing and logistics interface on an integrated basis, emphasized the need to understand the multiple elements of service...