Hello TYBMS students,

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We’ve been receiving many requests by students to publish some questions we think are important from the exam preparations perspective.

The Important Questions Bank content is locked

To see the locked content, Use one of the social sharing buttons below and unlock the content. We're doing this so that the complete BMS community becomes aware of this blog post. Thanks for your support.

We’re trying to collate and gather the data and would be updating it here ONE NIGHT before the exam,  that’s TONIGHT. Thanks for your patience and understanding.

Also check : Chapter Wise Important Questions bank For Service Sector Management and Prelim Paper for Service Sector Marketing








  • Service Gap model
  • Characteristics, Features and Classification of Services
  • Reasons for growth of services in India and factors stimulating transformation of services
  • Zone of Tolerance and its significance on marketing of services
  • Branding of Services
  • Flower of Services
  • Moment of Truth, Service failure and Service Recovery
  • Service Trinity Triangle
  • Types of Buying Behaviour
  • Service Benchmarking
  • 7P’s of Service marketing and importance of people and physical evidence in services
  • Service Life Cycle
  • Positioning Service v/s goods and steps of service positioning
  • SERVQUAL Model
  • Strategies to increase service productivity
  • Service Blue Printing – Meaning, importance and steps
  • Service Benchmarking – Meaning, importance and steps

Let’s try to make this a two way exercise. While we gather the question banks, you might have some inputs on this too! Please use the comments box below and post questions that you think are important from your analysis. It would help the tybms community a lot.

How did your TYBMS SEM 5 Exams Go? Discuss Here.

Do subscribe to our updates so that you do not miss out on any important information that we push your way.

Best of luck guys!

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Kartik Raichura is the founder and CEO of ManagementParadise.com - the world's leading management education focused community platform. A business post graduate from Welingkar Institute of Management, Mumbai, Kartik Raichura has been an author, a public speaker, and a social worker. He's also the recipient of Star Young Entrepreneur Award and has addressed the audience at Tedx Indore.
26 Comments
  1. Monica 4 years ago

    Service Gap model

  2. Rohan 4 years ago

    Importent question bank for 5th sem tybms in 2015

  3. sam 4 years ago

    Wht about question bank of service sector mgt

    • Anjali Khurana 4 years ago

      As mentioned in the post, I think its going to be put up at night.

  4. salman 4 years ago

    plz send me link to unlock this content

  5. salman 4 years ago

    anjali if u unlock this content then send us importance questions of ssm

  6. abhijit 4 years ago

    i am too unable to find content please help

  7. Vivek Tikhe 4 years ago

    Hey, QB for HRM us a lot! Thank you very much for that.
    We are eagerly waiting for that. Hoping that you unlock it soon! Even let us know reason behind unlocking at night only?? Seriously unlocking QB of next paper while we are attempting paper(today) is really worth it. And yes! any plans for mobile APP it would be more handy..!

    • Author
      Kartik Raichura 4 years ago

      Finally someone said something good 🙂 Thanks Vivek!

      We’ll be updating the SSM questions in a few minutes.

  8. Beverly Fernandes 4 years ago

    How do I unlock the questions pls help me

  9. salman 4 years ago

    kartik
    how to unlock this content
    plz send me unlock link
    plz hurry

  10. Rhea 4 years ago

    By what time will it be uploaded?

  11. Roy 4 years ago

    Thank you so much sir the question bank really helped me if u could pls let me know at what time the question bank of ssm will be uploaded.

  12. suraj 4 years ago

    We are waiting for question we will get question today or tommorow by which time question will get uploaded

  13. salman 4 years ago

    by wht time will it be uploaded ?
    plz tell us

  14. Author
    Kartik Raichura 4 years ago

    QB updated 🙂

    Best of luck everyone!

  15. Satish Thevar 4 years ago

    Yes Arshad this is the one

  16. Rahul Kataram 4 years ago

    Thank you Arshad Ali for posting content

  17. salman 4 years ago

    thank you sir
    and arshad Ali for posted content

  18. abhijit 4 years ago

    Wow,
    thanks a lot sir,
    its was your great help
    almost 90% were their

  19. Dhanesh 4 years ago

    hey thanks..
    it helped alot..

  20. Siddhant 4 years ago

    Sir your Ssm qb was very useful almost full paper had been appeared from it…..and I to honestly studied your qb qts very thoroughly…,and I was benefited…..,Ty sir…..waiting for all qb of sem 5

  21. Arshad ALi 4 years ago

    Thank you so much for the contents!
    I hope this will continue as it is for other exams too.

  22. […] Service Sector Management – TYBMS Sem 5 Important Questions Bank 2015 […]

  23. Nevil 3 years ago

    Sir I am doing my ty bms this is my last year so pls help me in all subject I want all subject importance of question bank for sem 5

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