Service Company can design a superior delivery process. Because of heavy initial, capital investment, long gestation period and a speculative tendency (irregular demand) housing and construction industry works other people’s money i.e. construction begins with advance booking and then customers are suppose to pay installments most of the payment is made after the product has been handed over this strongly experiences intangibility aspect of this industry.
In this industry tangible industry is supported by services in which the services offered enhance the client appeal for the product this relates to all aspects of the building and civil engineering where the creation of particular facility is supported by the project and environment management, client liaison and specialist consultancy services and sometimes through maintain refurbishment upgrading and facilities management services and for public project sometimes also for general services to wider community.
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