questions 1

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JINALL  CLASSES

TYBMS

TIME: 2.5 HOUR

PRELIMINARY EXAMS       HUMAN RESOURCE MANAGEMENT        MARKS: 75

Q 1.A CONCEPT TESTING: [ 10 ]

  1. a) 3600 Degrees Appraisal.
  2. b) Joint Management Council.
  3. c) Human resource management.
  4. d) MBO
  5. e) JIT

Q.1.B. A. Mr. X is a fresher BMS student appointed as a junior manager and had given a task of selection of an employee. You as a senior manager explain the various  scientific test of selection to Mr. X.  [5]                  OR

  1. Mr Shah is a new employee of your company . He is not much aware of rules and regulation of your company and therefore he makes a lot of mistakes.

Similarly all other employee face the same problem. What step would you take as a HR manager to such mistakes and prevent retention of employee? [5]

Q.2.A. Suppose you are a manager of a reputed company. What factors is to be kept in mind while deciding compensation? [10]

Q.2.B. Short notes on: Promotion. [5]

OR

Q.2.B. Short notes on: On the job training. [5]

Q.3.A. You as a manager find certain problem in placement. Explain it? [10]

Q.3.B. “Regular feedback improves the performance of employees”, Explain the importance & latest techniques of performance appraisal in brief. [5]

OR

Q.3.B. Shortnotes on:  Application blank [5]

Q.4.A. What are challeges before the HR manager in todays modern business organization?

 

Q.4.B. Explain the following concept: [5]

  1. a) Assessment centre b) Downsizing c) Quality circle d) ESOPs   e) Transfer

OR

Q.4.B.  You as an HR manger of a large Retail Organisation have been asked to select five marketing executives [ freshers] for your showroom. List down the steps you would follow in selecting these executives. [5]

Q.5. Read the following case study & answer the following questions: 15 marks

Harish Mehta has been employed for four years in the Accounts Department of a large automobile service station in Calcutta. The service station is the biggest one in the state of the West Bengal and is a listed company in Calcutta stock exchange employing over 650 employees. The account department consist of 22 employees mostly commerce graduates with professional qualification like CA, ICWA, ICSI, CFA to their credit. Since the service station is the authorized dealer for most car manufacturers in India , it has to serve the needs of a large army of customers in and around Calcutta. To improve operational efficiency the accounts section has been fully computerized & all the employees have been asked to undergo training accordingly.

You have been the office manager for the past 6 years & recently you have been asked by the management to conduct random sampling of the quantity & quality of employees output after the computerization programme is over. With the exception of Harish Mehta , all seem to be producing at or close to the standards sets earlier in the year. Along with numerous computational errors , Harish’s work is characterized by low performance – often he does 20% less than the other clerks in the department. As you examine Harish’s work again you begin to think about some sort of remedial training in computerized accounting operations for people like him immediately.

QUESTIONS:

(a) As Harish’s Supervisor , can you find out whether the performance is due to the poor training or due to some other causes?

(b) If you find Harish has been inadequately trained( in a hurried manner ) how do you go about introducing a remedial training program?

(c) Should you monitor his work more closely? Can you do this without making it known to him & his co- workers?

 

 

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