Customer Relationship Management – V Semester 2017

1. Introduction to Customer Relationship Management Advertisement ● CRM CUSTOMER ORGANIZATION ●BARRIERS TO CRM ●SERVICE LEVEL AGREEMENT ●RELATIONSHIP MARKETING AND CRM   2. CRM Marketing Initiative Customer Service and Data Management ●Customer Retention ●Contact Sales Service Support ●Data Reporting Analysis ●Data Reporting   3.CRM Strategy Planning Implementation and Evaluation...

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Customer Relationship Management CRM Question Bank for November 2017 TYBMS Sem 5 Exam

CRM Unit 1 What are the features and objectives of CRM Explain the evolution on CRM What are the benefits of CRM What are the components of CRM What are the barriers to good CRM What are the key features of SLA in CRM Explain segmentation of customers as...

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