Customer Relationship Management – V Semester 2017


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1. Introduction to Customer Relationship Management

● CRM CUSTOMER ORGANIZATION

●BARRIERS TO CRM

●SERVICE LEVEL AGREEMENT

●RELATIONSHIP MARKETING AND CRM

 

2. CRM Marketing Initiative Customer Service and Data Management

●Customer Retention

●Contact Sales Service Support

●Data Reporting Analysis

●Data Reporting

 

3.CRM Strategy Planning Implementation and Evaluation

●CRM Strategy

●Sales Forces

●Customer Satisfaction and Loyalty

 

4. CRM New Horizons

●E-CRM

●SOCIAL MOBILE TREND CRM

●SELF SERVICE OUTBOND COMMUNICATION

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Management Student From University of Mumbai BMS Marketing / Advertisement Strategy Digital Media Expert. Social Media Management of Bhiwandi Google Map Munciple Social Account Handler. 2017

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Aurangzeb Khan
Management Student From University of Mumbai BMS Marketing / Advertisement Strategy Digital Media Expert. Social Media Management of Bhiwandi Google Map Munciple Social Account Handler. 2017

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