A company like IBM offers repair and maintenance service of equipment, consultancy, training services etc. These services may include a tangible product like a report or train manual.
Customer Services , however is the service provided in support of a company’s core product –like answering question , taking orders ,dealing with billing issue , handling complaints etc .Typically there is no charge for customer service is essential for building customer relationship .
Customer services are hence different from services provided for sale by a company.
Federal Express market and delivers services. It also provides a high level of customer services.
Its services are overnight package delivery, and logistics services. Its customer services include well trained staff who can answer all question on telephone, on line tracking of parcels etc.
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