A service industry can develop a more attractive service environment where a service can be delivered. In the housing and the construction, sample houses photographs and posters of previous achievement can be displayed in construction offices or those can be shown to the customers when they come foe enquiry gets attracted to it.
- The need to place the client need rather than the contractor expertise at the core of all activities
- Attention to all aspects of project design and inception, and the development of presales services and activities the service aspects of work in progress and after sales activities. Attention to quality and durability of the project when complete.
- Acknowledgement that presentation is as important as technological expertise.
- Continuous attention to service, service extension and service development
- Taking the truly enlightened view of the needs wants and demands of the clients and commissioner of work the pressure on contractors and consultants and understanding them
- Total enduring impact of activities on the particular environment and location in which it takes place.
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