Provide need support systems:
To be efficient and effective in their jobs, service workers require internal support systems that are aligned with their need to be customer focused. Without customer-focused internal support and customer-oriented systems, it is nearly impossible for employees to deliver quality service no matter how much they want to. In examining customer service outcomes researchers found that internal support from supervisors, teammates, and other departments as well as evaluations of technology used on the job were all strongly related to employee satisfaction and ability to serve customers.
Latest posts by BMS Team (see all)
- Meterdown Annual Festival is back with its 7th edition – Starts today! - January 16, 2020
- Tybms sem 6 results 2019 declared on 19th June 2019 - June 19, 2019
- TYBMS Sem 6 Results 2019 Update from BMS khabri! - June 15, 2019