Provide need support systems:


To be efficient and effective in their jobs, service workers require internal support systems that are aligned with their need to be customer focused. Without customer-focused internal support and customer-oriented systems, it is nearly impossible for employees to deliver quality service no matter how much they want to. In examining customer service outcomes researchers found that internal support from supervisors, teammates, and other departments as well as evaluations of technology used on the job were all strongly related to employee satisfaction and ability to serve customers.

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