INSEPARABILITY OF HOTEL INDUSTRY– In the manufacturing department, the production goods takes place at a separate location and the final consumer buys the product at another location. The presence of the customer is not required during the manufacture of the product. But in the case of the hotel industry, which is a service, customer plays an important role in the production process as his presence and active participation is vital to the service encounter. Depending upon the skill, attitude, and cooperation and so on that customers bring to the service encounter, the results can be good or bad, but in any event are hard to standardize.
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