Human Resource Strategies


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Human Resource Strategies:

Human resources decisions and strategies primary goal is to motivate and enable employees to deliver customer-oriented promises successfully. The strategies presented here are organized around four basic themes. To build a customer-oriented, service-minded workforce, an organization must:

1)         Hire the right people

2)         Develop people to deliver service quality

3)         Provide the needed support systems

4)         Retain the best people

 


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