Organizing the Adjustment Letters:


The ideas in an adjustment letter are ordinarily arranged as follows:


1. Conciliatory Statement:


Expression of regret even if the customer is at fault, or appreciation for having been informed is an effective start of an adjustment letter.


2. Explanation of Facts:


Explaining the facts relating to complaint, clarifying the position in case of misunderstanding, or indicating the customer’s fault (if any) should be the next step.


3. Statement of Adjustment:


Grant of the adjustment (if any), suggesting a substitute for requested adjustment (when it cannot be granted) or a mere acceptance of fault with assurance of taking care in future, should be stated as the third step.


4. Statement of Goodwill:


A last paragraph may be added (if appropriate) for rebuilding of goodwill and renewal of business relations.

The following two tabs change content below.
We, at, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to [email protected]

Leave a reply is aimed at revolutionising Bachelors in Management Studies education, also known as BMS for students appearing for BMS exams across all states of India. We provide free study material, 100s of tutorials with worked examples, past papers, tips, tricks for BMS exams, we are creating a digital learning library.

Disclaimer: We are not affiliated with any university or government body in anyway.

©2020 BMS - Bachelor of Management Studies Community 

A Management Paradise Venture

Ask Us On WhatsApp

Log in with your credentials


Forgot your details?


Create Account