business communication


Effective business communication is when the target audience understands the intended message quickly and knows what is expected to do after the communication. Business communication is the means of communicating with customers, clients, co-workers and organization’s stakeholders.

Here we present Business Communication Practice Question Paper Set 2:

Q.1) List and explain the essentials of effective oral communication.

Q.2) List and explain the advantages and disadvantages of written communication.

Q.3) Explain some of the common methods to improve communication skills.

Q.4) a) A letter of refusal needs to be drafted for a client requesting for a loan for a project. As a project manager, how would you soften the impact of the negative news.

b) You work in the Public Affairs department of IndusInd Bank Ltd. Draft an urgent press release to announce the shifting of your bank to a new premise.

Q.5) Explain the following concepts:

a) Noise

b) Grapevine

c) Tactile

d) Persuasion

e) Non-verbal communication

Q.6) Which communication method would you use in each of the following situations?

a) Congratulating an employee on passing an important examination

b) Informing employees about an annual dinner and dance that has been scheduled.

c) Putting a nervous applicant at east while waiting for an interview.

d) Displaying the past five years’ sales figures.

e) Confirming a lunch appointment with an important client in the following week.

f) Describing a location of a hotel in which your company is hosting a seminar.

g) Reminding staff members of the security procedures at your company.

h) Obtaining the reaction of staff members to a new telephone system which has been installed recently.

i) Putting forward a proposal for a change in company policy.

j) Sending an urgent message to an overseas client.

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  1. Ghostyle Alex 4 years ago

    what is the answer for these question ?

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