A good businessman always welcome complains instead of resending them:-
a) First of all analysis the problem carefully, through which complain arise.
b) Than have discussion on the problem with other member of organization.
c) Conduct a meeting under these have a discussion on the complaint which is made by customer.
d) And the meeting should be decision making.
e) At last the reason behind the complaint should be justified and see that same problem never come again.
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