A letter that asks information about persons, products or services or other matters is an inquiry letter. The questions to be included in a good inquiry letter should be carefully planned. Following are the suggestions for making inquiries effective.
1. Make questions specific, clear and courteous.
2. State each question in a separate paragraph and number the questions if appropriate.
3. Use a separate sheet of paper for listing the questions if they are in large number.
4. Carefully arrange the questions – generally with the easiest to answer sheet.
5. Word the questions in neutral way to that the reader is not influenced.
6. Word the questions to get more than ‘yes’ or ‘no’ answer if details are needed.
7. Word the question to get ‘yes’, ‘no’ or ‘don’t know’ answers, if numerous questions are to be tabulated.
8. Express confidence in the reader.
9. Assure secrecy.
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