Preplanning:

Advertisement

Before calling, the caller should:
i.            Know the specific purpose of the call.
 
ii.            Know the person to be called.
iii.            Consider the best time to phone.
iv.           Plan the opening statement.
v.           Jot down the questions to be asked.
vi.           Have paper and pen handy for note taking, and
 
vii.           Place near the phone any figures, file, correspondence or whatever may be necessary for reference.

Desirable behavior during conversation:
Called should:
i.            Confirm whether the desired person or office has been connected.
ii.            State the purpose of the call at the beginning.
iii.            Summarize the main points before closing, and
iv.           Thank the listener and let him / her hang up first.
Respondent should:
i.            Respond promptly with a clear pleasant voice.
 
ii.            Greet the caller by saying “GOOD MORNING” and mention at the beginning his or her (respondent’s) name ad office.
 
iii.            Answer all questions asked.
iv.           Give extra information if relevant.

Both Persons should:

i.            Smile, because the tone of a smiling speaker’s voice sounds pleasant although he / she are not seen.
 
ii.            Try to make the conversation interesting.
iii.            Listen without interrupting the other person.
iv.           Listen for the tone of the other person’s voice.
v.           Hold the phone mouthpiece about ½ inches from lips.

 

 

Advertisement
The following two tabs change content below.
We, at BMS.co.in, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to [email protected]
11 Comments
  1. 온라인바카라 4 months ago

    … [Trackback]

    […] There you can find 74950 additional Information to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  2. 안전토토사이트 4 months ago

    … [Trackback]

    […] Read More to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  3. … [Trackback]

    […] Read More on that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  4. porn 3 months ago

    … [Trackback]

    […] Read More to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  5. … [Trackback]

    […] Info to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  6. Eddie Frenay 2 months ago

    … [Trackback]

    […] There you will find 22685 more Information on that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  7. vagragenericaar.org 2 months ago

    Thank you.

    Youseful blog. Good post.

  8. Juul Flavors 2 months ago

    … [Trackback]

    […] Find More on that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  9. Library 1 month ago

    … [Trackback]

    […] Info to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  10. … [Trackback]

    […] Find More here to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

  11. pengeluaran sydney 2 weeks ago

    … [Trackback]

    […] Read More to that Topic: bms.co.in/what-are-the-steps-for-effective-telephoning/ […]

Leave a reply

Your email address will not be published. Required fields are marked *

*

*

BMS.co.in is aimed at revolutionising Bachelors in Management Studies education, also known as BMS for students appearing for BMS exams across all states of India. We provide free study material, 100s of tutorials with worked examples, past papers, tips, tricks for BMS exams, we are creating a digital learning library.

Disclaimer: We are not affiliated with any university or government body in anyway.

©2020 BMS - Bachelor of Management Studies Community 

A Management Paradise Venture

Ask Us On WhatsApp
or

Log in with your credentials

or    

Forgot your details?

or

Create Account