GUIDELINES FOR ACTIVE LISTENING

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(i)            Stop talking as it is impossible to talk and listen at same time

(ii)          Fight off all distractions

(iii)         Be patient and let the speaker to say whatever needs to be said

(iv)          Be emphatic and appreciates the emotions behind the speaker’s words

(v)           Be fully attentive

(vi)          Create a positive listening environment

(vii)        Use feedback mechanism to check understanding

(viii)       Withhold judgment until we have heard fully

(ix)         Ask questions and seek clarification wherever necessary

(x)          React to the message not to the person

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