Verbal Skills


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Verbal Skill:

In a face to face communication or in a written communication care must be taken towards;

Pronunciation, Clarity (information sequence), Choice of language (Ok, you know repeating), Stress (Repeating same content), Tone, volume, Pace, Articulation (reading like a machine) etc.

Pronunciation and accent:

Pronunciation refers to the way a word or a language is usually spoken; the manner in which someone utters a word.

Accent usually refers to differences of pronunciation — deviations from the standard — by which the speaker might be socially and/or culturally categorized (in terms of class, region, ethnicity etc). These deviations are implicitly seen as inferior.

A word can be spoken in different ways by various individuals or groups, depending on many factors, such as:

  • The area in which they grew up
  • The area in which they now live
  • Their social class
  • Their education.

Speech

Speech refers to the transmission of language orally. Clarity of speech plays a greater role while conveying any message. A factor that directly affects a good speech is physical ability and situational activities. A simple combination of language and expression always help in proper delivery of speech. Following are some step to have clarity in speech

Practice jaw exercises to enhance clarity of speech. Use a mirror to aid you in this step. Here are three exercises to help. These also help relax the jaw, making speech a lot clearer:

  • Make wide chewing motions while humming gently. Stretch every muscle in your jaw and face.
  • Open your mouth wide, as in the previous exercise, and shut it again. Repeat 5 times.
  • Another good way to improve clarity of speech is practicing tongue twisters.
  • Another activity is to try having a conversation with you in front of the mirror.
  • Don’t rush when speaking. Talk deliberately, but not so slow that you are a robot.

Language in use:

A language is a system, used for communication, comprising a set of arbitrary symbols and a set of rules (or grammar) by which the manipulation of these symbols is governed. These symbols can be combined productively to convey new information, distinguishing languages from other forms of communication.

For better communication we need to use simple phrases and common words.

 

Stress on words:

Word stress is not used in all languages. Some languages, Japanese or French for example, pronounce each syllable with equal emphasis. In English language communication we use word stress.

 

Word stress is not an optional extra that you can add to the English language if you want. It is part of the language! For example, you do not hear a word clearly; you can still understand the word because of the position of the stress.

 

Think again about the two words photograph and photographer. Now imagine that you are speaking to somebody by telephone over a very bad line. You cannot hear clearly. In fact, you hear only the first two syllables of one of these words, photo… Which word is it, photograph or photographer? Of course, with word stress you will know immediately which word it is because in reality you will hear either PHOto… or phoTO… So without hearing the whole word, you probably know what the word is ( PHOto…graph or phoTO…grapher). It’s magic! (Of course, you also have the ‘context’ of your conversation to help you.)

 

Tone and audibility:

Tone is the use of pitch in language to distinguish words. All languages use intonation to express emphasis, emotion, or other such nuances, but not every language uses tone to distinguish meaning. Audibility of the whole is the next part to be taken care of.

 

Articulation:

The movement of mouth, lips, tongue, voice, etc (called the ‘articulators’) to produce speech sounds. Poor or incorrect articulation may be due to problems with the position, timing, direction, pressure, speed, or integration of the movement of lips, tongue, or other articulators. This also refers to the clarity of sounds in speech.

Questioning:

For effectively determining what the problem is, your best tools are active listening and questioning. The following sections will provide you with an explanation of several techniques to use to question and to demonstrate active listening. Let’s first look at questioning techniques with exercises to practice them.

  • To begin or continue discussion
  • To pinpoint and/or clarify issues to gather pertinent information
  • To help the client self explore

In the above scenario, you would want to question to pinpoint or clarify the issues since you can’t make out much of what Mrs. Green is saying.


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