Types of communication over telephone


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Introducing yourself:
This is Ken.
Ken speaking

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Asking who is on the telephone:
Excuse me, who is this?
Can I ask who is calling, please?

 

Asking for Someone:
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to…? (Can I – more informal / May I – more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?

 

Connecting Someone:
I’ll put you through (put through – phrasal verb meaning ‘connect’)
Can you hold the line? Can you hold on a moment?

 

How to reply when someone is not available:
I’m afraid … is not available at the moment
The line is busy… (when the extension requested is being used)
Mr Jackson isn’t in… Mr Jackson is out at the moment…

 

Taking a Message:
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?

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We, at BMS.co.in, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to [email protected]

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