A firm’s reaction to a complaint that results in customer satisfaction and goodwill is called service recovery.

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When something in a service delivery goes wrong, service recovery comes into play. The service delivery company ideally takes action to ensure that their customer gets their desired outcome and later rectifies their own process in order to prevent the reoccurrence of the failure.

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Aadi Vaidya

From the small Mandi town of beautiful Himachal Pradesh state in India, I have completed my Bachelors in Management Studies from St. Xavier's College - Mumbai. An 'ethical success' in life is what I am striving for. I adore my parents. Mahatma Gandhi, Sachin Tendulkar and Albert Einstein are my inspirations.

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