PROCESS MIX OF IT INDUSTRY
Process includes the actual procedures, mechanisms and flow of activities by which the service is delivered – the service delivery and operating system. In the service industry for the company to survive the process of service delivery should be quick and easy whether the process is customized or standardized. The same applies to the IT industry too. In this industry, it is the process which is the most important differentiating aspect between different companies, and which also forms the basis of competition. The company having the easiest and quickest service delivery survives.
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