Oral Communication:


Communication skills include the mix of verbal, interpersonal and physical strategies needed to interact confidently and effectively with a range of audiences.

  • Classification and Style:
    • Internal:

Usually within organization presentations are more of meeting, briefing related to group or departments. To solve any problem raised or and strategy to impose these group presentations are being organized.

    • Aspects of Internal event:
      • Audience known
      • Venue within (In-house hall)
      • Less or no promotional activity
      • Refreshment (Informal)
      • Design and materials (Limited)
      • Presenter (Senior or group member)
      • Follow up is immediate or an immediate circular letter/e-mail


    • External:

Generally external events organized in a third party location outside the campus. To solve any problem raised or and strategy to impose among and over external members of the organization (suppliers, shareholders, press / media etc).

    • Aspects of Internal event:
      • Audience Unknown
      • Active promotional activity
      • Need formal event management skill
      • Distribution of materials
      • Presenter (invited usually many)
      • Follow up in after event briefing or meeting organized within campus.

Major Aspects:

There are three major skill areas that relate to all business students. These areas include:

  • One-to-one communication: where the goal is to express clearly one’s own thoughts and to understand fully the views of another. Specific dimensions that might be used to assess performance may include appropriate body language, eye contact, appropriate language to the situation, diction, etc.


  • Small group (3-6 persons) interaction: in which the purpose is to complete a project. Specific areas to be assessed may include peer evaluations, whether there was a clear contribution to the group effort, appearance of team unity and respect for team members during presentation, etc.


  • Formal address: in which the speaker presents information and responds to questions from the audience. Specific dimensions for evaluation may include organization and flow of ideas, use of visual aids, response to questions, appearance, clarity of speech, etc.


Basic Skills:


  • Planning
  • Clear Idea
  • Clear purpose
  • Awareness of the audience
  • Non verbal elements

Oral Proficiency:

    1. Pronunciation:


Mumbling: Tongue tied a situation where thoughts swollen but movement come slow. Try following tongue twister to avoid any such situation.

  • Sally sales seashells by the sea shore
  • Freshly-fried flying fish
  • Greek grapes go great draped on crates of crushed dates.

Hesitancy: Cautions about dress or artifacts or comment of the audience.

Robot reading:

First, say the sentence out loud as you would if you were ecstatically happy.

Then say the same sentence out loud as you would if you were extremely sad.

  • I just got a call saying that I won a vacation in Australia.
  • I’m going to have to change that light bulb.
  • Our town now has a new recycling program.
  • My next door neighbor is moving out next week.
  • I’ll be able to retire in only two more years


Dropping letters: Did you say “go-ing” or did you say “go-in”? If you said “go-in” (or “walk-in”, “jog-gin”, etc.), you’re a G-dropper

Using Fillers: Fillers range from repetitious sounds, such as “uh”, “um” and the dreaded Canadian “eh”, through favorite catch words and phrases, such as “you know”, “anyway”, “Whatever”, “all right” and “like”.

    1. Argument structure
    2. Stress on word
    3. Tone
    4. Volume
    5. Pace
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