Customer Relationship Management – TYBMS Question Bank 2018

CRM Advertisement Unit 1 What are the features and objectives of CRM Explain the evolution on CRM What are the benefits of CRM What are the components of CRM What are the barriers to good CRM What are the key features of SLA in CRM Explain segmentation of customers...

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Customer Relationship Management CRM Question Bank for November 2017 TYBMS Sem 5 Exam

CRM Unit 1 What are the features and objectives of CRM Explain the evolution on CRM What are the benefits of CRM What are the components of CRM What are the barriers to good CRM What are the key features of SLA in CRM Explain segmentation of customers as...

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Customer Relationship Management – Revised TYBMS Syllabus 2016

Customer Relationship Management – Revised TYBMS Syllabus 2016 Modules at a Glance SN Modules  No. of Lectures  1  Introduction to Customer Relationship Management  15  2  CRM Marketing Initiatives, Customer Service and Data Management  15  3  CRM Strategy, Planning, Implementation and Evaluation  15  4  CRM New Horizons  15 Total  60...

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