Responsiveness of Airline Industry –
Willingness to help customers and provide prompt service.
Responsiveness is willingness to help the customers and provide prompt service The degree of responsiveness shows the level of commitment that the people of the company have towards their work. It is very necessary for the company to concentrate on prompt & the right kind of responsiveness to the needs of the customer.
Incase, a certain passenger doesn’t like a certain meal served on the plane, the cabin crew should be in a position to offer him an alternative meal in little time, as his perception or opinion of the airline company would mainly depend upon whether he goes satisfied on this complaint or not. Care should be taken that prompt response and top quality service is provided to satisfy all of the customer’s needs.
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