TQM “Total Quality Management” is an approach to improving the effectiveness and flexibility of business as a whole. It is essentially a way of organizing and involving the whole organisation every department, every activity, every single person at every level”

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TQM is a programmatic long-term approach, it is initiated and driven by top management.

 

Quality: Quality is fitness for use. Quality means best for certain customer condition. These conditions are:-the actual use and the selling price of the product.

 

QM:- Quality management is an integration of all behavioural operations, which is essential in assigning. Smooth and coordinated function of the organization. OM today is network of relationship.

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