What is Herzberg’s two-factor theory?


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Frederick Herzberg’s two-factor theory (intrinsic/extrinsic motivation), concludes that certain factors in the workplace result in job satisfaction, but if absent, lead to dissatisfaction.

He distinguished between:

Motivators; (e.g. challenging work, recognition, responsibility) which give positive satisfaction,

and

Hygiene factors; (e.g. status, job security, salary and fringe benefits) that do not motivate if present, but, if absent, result in demotivation.

The name Hygiene factors is used because, like hygiene, the presence will not make you healthier, but absence can cause health deterioration.

 

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