Hey TYBMS friends!
Here is wishing you all “GOOD LUCK” for your Exams!
Give your best shot and score well!


“To accomplish great things, we must not only act, but also dream, not only plan but also believe. Best wishes for your exam”

Days and Dates – Saturday, November 19, 2011
Time -10:30 a.m to 12:30 p.m.
Paper – Service Sector Management.


Service Sector Management Question Bank

The below are the possible questions for Service Sector Management suggested by few professors.

Important Topics few hours before Exams


10 Dimensions of Quality

Relationship between Service organization and customers

Service life cycle

Profit chain model

Physical evidence

The above topics are to be used for application purpose relating services and mostly the questions won’t come in a straightforward manner.  Show diagrammatic representations as many as possible. All the best J


Concept Testing Short Notes

1. Physical Goods v/s Services. (23) V

2. Technological Environment. (65) V

3. Political Environment. (65) V

4. Economic Environment. (65) V

5. Zone of Tolerance. (98) V

6. Service Encounter. (99) V

7. Levels of Customer Contact. (99) V

8. Procedural Justice. (100) V

9. Consumer Behaviour (100) V

10. Hetrogeneity. (178) V

11. Sustainability. (178) V

12. Accessibility. (178) V

13. Positioning in Services. (192) V

14. Random Demand Fluctuations. (208) V

15. Demand Patterns (208) V

16. Technical & Functional Skills of People (280) V

17. Relevance of Quality in Services. (250) V

18. Service Guarantee. (269) V

19. Mission Vision Statement. (286) V

20. Moment of Truth. (296) V

a. Characteristics of Services. (7) V

b. Buying Roles. (67) V

c. Service Failure. (68) V

d. Service Blueprint. (136) V

e. TARP. (263) V

f. Dimensions of Service Leadership. (284) V

g. External Marketing. (289) V



1. Marketing of Product v/s Marketing Services. (24) V

2. Strategies for managing capacities to match Demand. (201) V

3. Strategies for Demand to match Capacities. (201) V

4. Internal Marketing Role, Objective, Components & Steps. (291) V


P.S. V Refers to BOOKS: Vipul Prakashan. (Romeo Mascarenhas) Third Edition.


Know the above questions also and don’t depend completely.


Days and Dates – Monday, November 21, 2011
Time -10:30 a.m to 12:30 p.m. 
Paper – Financial Management

FM Theory Question Bank


1 Mark Questions


What is GWC

What is NWC

What is Core Asset

What is None Core Asset

What is Operating Cycle

What is Cash Cycle

Define Receivable Management

What is DSO?

Define Ageing Schedule

Explain Collection Matrix

Speculative Motive

What is Cash Budget

Explain Luck Box System

Divided Growth Model of Cost of Equity

Define Cost of Capital

What is WACC

What is Optimum or Target Capital Structure

Formula of Operating Leverage

Formula of Financial Leverage

Formula of ARR

Formula of NPV

Define Securitisation

What is ECB


5 Marks Question


a) Scope of Financial Management

b) Functions of Financial Management


Changing role of Finance Manager

c) Objectives of Financial Management

d) Factors determining Working Capital Requirement

e) Risk/Return trade-off in Working Capital Management



Five C of Credit/Traditional Credit Analysis

State Options for Investing Surplus Cash

Strategies of Cash Management

Explain factors/determinants for capital structure planning

Explain any two theory of Capital Structure

Explain Short-term Sources Of Finance with Example

Explain Long-term Sources Of Finance with Example

Discuss the phases of Capital Budgeting

Financial Implication of Business Restructuring

Value of Control and value of Synergy







Days and Dates – Tuesday, November 22, 2011
Time -10:30 a.m to 12:30 p.m. 
Paper – Business Ethics and Corporate Social Responsibility





Days and Dates – Wednesday, November 23, 2011
Time -10:30 a.m to 12:30 p.m. 
Paper – Special Studies in Marketing






Days and Dates – Wednesday, November 23, 2011
Time -10:30 a.m to 12:30 p.m. 
Paper – Special Studies in Finance



Days and Dates – Thursday, November 24, 2011
Time -10:30 a.m to 12:30 p.m. 
Paper – Logistics Management




In University Exam U will get only 32 pages 1 answer sheet for both section.
No supplement will be given. So don’t waste or leave blank pages.


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