Customer Service Competency: Customer Service Skills Interview Questions
- How do you handle customer complaints?
- How do maintain/initiate a good relationship with clients? How do you keep him or her satisfied?
- How do you balance between company interest and the interest of customers?
- Have you ever taken initiatives to solve customer problems that where beyond/above your responsibilities?
- Have you turned down a request from a customer? What was the reason?
- Give an example of a situation when you had to turn down a customer request for a good reason. How did you handle the case?