Customer Service Competency: Customer Service Skills Interview Questions

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  • How do you handle customer complaints?
  • How do maintain/initiate a good relationship with clients? How do you keep him or her satisfied?
  • How do you balance between company interest and the interest of customers?
  • Have you ever taken initiatives to solve customer problems that where beyond/above your responsibilities?
  • Have you turned down a request from a customer? What was the reason?
  • Give an example of a situation when you had to turn down a customer request for a good reason. How did you handle the case?
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hello, this is sunil Newaskar working as Visiting faculty for BMS / MMS (Finance ) with various colleges. also having shreya consultancy (in Project management and capital budgeting) . regards sunil newaskar
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