The Customer Service Dimensions
It highlights the importance of managing the marketing and logistics interface on an integrated basis, emphasized the need to understand the multiple elements of service...
Productivity and Quality Management
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Dispatching
Dispatching is concerned with starting the processes & operations of production. Dispatching is based on the route sheets & schedule sheets. Dispatching provides the necessary...
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Implementing Customer Service Standards
Implementing Customer Service Standards The keys for successfully developing and implementing customer service standards are: (i) To be wary of adopting easily achievable...
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Followup – Last function of Production Control
This is the last function of production control. It expedites the movement of materials & production process as a whole. It looks into determination of...
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Customer Service Issues
Customer Service Issues The questions as follows can be used as a guide in developing a sound customer service policy and statement and appropriate...
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Phases of Production Planning and Control
Planning phase: It has two categories of planning , a. Prior planning is pre-production planning & b. Active planning is actual production planning. Prior...
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Routing
Routing Routing is one important step in production planning & control. It is useful for smooth & efficient working of the whole plant or...
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Methods To Give Customer Service
Methods To Give Customer Service:- 1) Hire people who have a service attitude. Some people simply enjoy serving others, their organization and even...
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Types of Inventory Costs
Inventory must be viewed as a positive contributor to corporate profitability. To that end, management must determine when various items should be ordered, how much...
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Types of Inventory
Normal inventory: Normal inventory is required to support the replenishment process under conditions of certainty. In other words, if demand and order cycle time never...
