Customer Satisfaction

Customer Satisfaction

Customer satisfaction is the customer’s overall measurement of all elements of the logistics management, such as product, price, promotion and place. Customer service is a part of customer service.

3Rs in customer service:-

Many companies forget the 3 R’s of good customer service. Respect your customer, Take Responsibility for your Action and Products and Give your Customer a Full Refund when it just isn’t right. If you follow 3 simple rules you will never have to run after the same customers again.

Customers they are your business. You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand-develop trust- and it wont  matter how much your product cost- they will still purchase Kraft over no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.