| Stakeholder |
Main Interests |
Power and influence |
| Shareholders |
Profit growth, Share price growth, dividends |
Election of directors |
| Creditors |
Interest and principal to be repaid, maintain credit rating |
Can enforce loan covenants and Can withdraw banking facilities |
| Directors and managers |
Salary ,share options, job satisfaction, status |
Make decisions, have detailed information |
| Employees |
Salaries & wages, job security, job satisfaction & motivation |
Staff turnover, industrial action, service quality |
| Suppliers |
Long term contracts, prompt payment, growth of purchasing |
Pricing, quality, product availability |
| Customers |
Reliable quality, value for money, product availability, customer service |
Revenue / repeat business, Word of mouth recommendation |
| Community |
Environment, local jobs, local impact |
Indirect via local planning and opinion leaders |
| Government |
Operate legally, tax receipts, jobs |
Regulation, subsidies, taxation, planning |
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