Robert Katz has identified three essential management skills: technical, human, and conceptual.


Technical skills

The ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job.

Human skills

The ability to work with, understand, and motivate other people, both individually and in groups, describes human skills. Many people are technically proficient but interpersonally incompetent.

Conceptual skills

The mental ability to analyze and diagnose complex situations. Decision making, for instance, requires managers to spot problems, identify alternatives that can correct them, evaluate those alternatives, and select the best one.


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