This category involves all those activities aimed at preventing defects, defective products and errors, on the one hand and building acceptable quality into products and services on the other. It includes designing, maintaining, implementing auditing. The quality system where such a system is actually identified. It includes :-
Planning, training, seminars, customer survey, customer research oriented at improving quality. If prevention is used in a negative term should be replaced in QM by a new phrase as “cost of building acceptable quality.” The main term quality control activities, preventing deficits and errors.
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