Unit I : Concept of productivity and various ways/modes of calculating it.

Ways to improve productivity. Partial productivity and Total productivity. Simple direct problems relating to productivity, partial productivity and total productivity.

Product and Service Quality dimensions. Characteristics of Quality. Quality Assurance. Quality Circles. Elements of Total Quality System. Quality Circles.

Philosophies regarding Quality, namely, Deming and his contribution to quality, Deming’s 14-points for management, Philip B. Crosby’s philosophy relating to quality. Juran’s philosophy regarding quality. Cost of Quality.


Unit II : Suggestion Schemes. Various types of wage incentive plans. Total Productivity Maintenance.

Job evaluation and Job rotation. Learning curves-description, limitation and use to management. Simple problems on learning curves.

Lateral thinking. Split brain theory.

Work study (Method Study, Time and Motion Study). Work Measurement. Problems on these topics.


Unit III : Concepts of customer service in relation to right quality, right quantity, etc.

Total Quality Management – definition, basic concepts, eight building blocks, seven stages and pillars of TQM Seven deadly disasters. TQM in Services

Introduction to “lean” thinking. Juran’s triology – Muri, Mara, Muda. Kepner Trego Method of problem solving. Brain storming. Delphi and nominal group techniques.

Ergonomics. Single Digit Minute Exchange of Dies (SMED). Benchmarking.


Unit IV : Holistic Quality Management. Quality performance and various excellence awards

Six sigma features, enablers, goals, DMAIC/DMADV

Taguchi’s quality engineering. Poka Yoke. National Productivity Council. JIDOKA, KANBAN, ISHIKAWA (Fish Bone) diagram

ISO standards regarding quality such as ISO 9000, ISO 14000, QS 9000 and other emerging standards. Malcolm Bridge National Quality Award. Deming Application Prize and TPM Awards


List of Books for Reference


  1. Productivity Techniques, Srinivas Gondhalekar and Uday Salunkhe, Himalaya Publishing House
  2. Productivity Techniques, Gerard Leone and Richard D. Rahn, Jaico Book House
  3. TQM: Text with Cases, John S. Oakland, Butterworth-Heinemann
  4. Total Productivity Management (TPmgt): A systematic and quantitative approach to compete in quality, price and time, David J. Sumanth, St. Lucie Press
  5. The Five Pillars of TQM: How to make Total Quality Management work for you, Bill Creech, Dutton/ Plume
  6. Bruce Williams, Stephen R. Covey “Six Sigma for Dummies, Carig Gygi, Neil Decarlo, –
  7. Fundamentals of Quality Control & Improvement, Anitava Mitra, Pearson Education, Asia
  8. Productivity Management: Text and Cases, Chen Gordon K.C. and McGrrah R, Dryden Press
  9. Productivity Management: Concepts and Techniques, Sawhney S.C., Tata McGraw Hill
  10. Productivity Management: A Systems Approach, Vrat Prem and G.D. Sardana, Narosa Publishing House
  11. Juran’s Quality Control Handbook, J.M. Juran, McGraw-Hill
  12. Productivity and Quality through people, Y.K. Shetty and V.M. Buchler, Toppan Co.
  13. Total Quality and Human Resources, Dale Barrie G., Cooper C., Blackwell
  14. Total Quality Management, S.M.S. Raju, Tata-McGraw-Hill
  15. Work Study, Pennathur Krish, Nabhi Publication
  16. Just-in-time: For today and tomorrow, Taiichi Ohno,
  17. Kaizen for quick changeover. Going beyond SMED, Sekine Kenichi, Arai K., Productivity and Quality Publications
  18. Quality Planning and Analysis, J.M. Juran, Tata McGraw-Hill
  19. Indian Government, “Quality Team Concept in Total Quality Control, -, JMJ Books
  20. International Labour Office, “Productivity and Quality Management”, -, International Labour Organization
  21. “Quest for quality in services”, A.C. Rosander, Quality Resources
The following two tabs change content below.
We, at, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to [email protected]
  1. cialis 20 mg 2 months ago

    without lab [url=[Link deleted]20 mg[/url] instead storm apart discipline cialis constantly track cialis 20 mg thin priest [Link deleted]

  2. cialis generic name 2 months ago

    Vllwea jtpboe <a href="[Link deleted]cialis canada generic cialis

  3. generic cialis 2 months ago

    Afisbk xqpszh <a href="[Link deleted]cialis cialis 5 mg

  4. Kzgwjz ffrzxe <a href="[Link deleted]viagra australia is there a generic for cialis

  5. Efndem minqfg <a href="[Link deleted]overnight cialis

  6. buying cialis cheap 1 month ago

    Utnhgm kjhejf <a href="[Link deleted]cialis now when will cialis be over the counter

  7. Ncgnxe trdcqa <a href="[Link deleted]cialis online cheap cialis online

  8. generic cialis 1 month ago

    Bhyptd tzfutb <a href="[Link deleted]approved cialis cialis generic best price

  9. Tccucb oynrfq <a href="[Link deleted]viagra cheap online Us discount viagra overnight delivery

  10. Lphtnl kpxqep <a href="[Link deleted]tablets How to get viagra

  11. Buy viagra us 4 weeks ago

    Nwprqy ofzehx <a href="[Link deleted]viagra buy online Levitra vs viagra

  12. Buy viagra now online 4 weeks ago

    Apezjx ohpaxx <a href="[Link deleted]viagra canada Viagra australia

  13. Specat iqavhz <a href="[Link deleted]viagra online Buy viagra com

  14. Viagra 100mg england 4 weeks ago

    Rygnnf rvkjto <a href="[Link deleted]50 mg Buy viagra on internet

  15. Price viagra 4 weeks ago

    Akrcyv hxdsbt <a href="[Link deleted]medication Generic viagra usa

  16. Buy discount viagra 3 weeks ago

    Mgtdyv fxssll <a href="[Link deleted]viagra pills online Free viagra samples

  17. EstherKef 3 weeks ago

    Keyysa kaawzr <a href="[Link deleted]sildenafil Viagra brand

  18. EstherKef 3 weeks ago

    Izwees ilvaxv <a href="[Link deleted]brand viagra Cost viagra

  19. Zetrbr hbevlp <a href="[Link deleted]ed pills men’s ed pills

  20. generic ed pills 1 week ago

    Tldhqp uehugs <a href="[Link deleted]ed pills at gnc pills erectile dysfunction

  21. Xbzgqt wvvkxe <a href="[Link deleted]erection pills ed meds online without doctor prescription

  22. 바카라사이트 5 days ago

    … [Trackback]

    […] There you will find 30188 additional Info on that Topic: […]

  23. Ddzfoz ykvmlo <a href="[Link deleted]india non prescription erection pills

  24. EstherKef 2 days ago

    Kjavqe bvgstp <a href="[Link deleted]viagra online Get viagra fast

Leave a reply

Your email address will not be published. Required fields are marked *


* is aimed at revolutionising Bachelors in Management Studies education, also known as BMS for students appearing for BMS exams across all states of India. We provide free study material, 100s of tutorials with worked examples, past papers, tips, tricks for BMS exams, we are creating a digital learning library.

Disclaimer: We are not affiliated with any university or government body in anyway.

©2020 BMS - Bachelor of Management Studies Community 

A Management Paradise Venture

Ask Us On WhatsApp

Log in with your credentials


Forgot your details?


Create Account