Chapter 12 – Performance Measurement





There are two types of measures: Activity based and process based.


1)  Activity based measures:


These measures focus on individual tasks required to process orders e.g. customer orders entered, etc.


2)    Process based measures:


a)      These measures consider the customer satisfaction delivered by the supply chain.


b)     They examine total performance cycle time or total service to measure the total effectiveness of all activities.




Performance Measurement


There are 3 basic productivity measures


Static productivity ratio

Dynamic productivity index

Surrogate productivity measure



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  1. 1 month ago

    Thank you.

    Youseful blog. Good post.

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