Chapter 12 – Performance Measurement

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PERSPECTIVE MEASUREMENT

There are two types of measures: Activity based and process based.

 

1)  Activity based measures:

 

These measures focus on individual tasks required to process orders e.g. customer orders entered, etc.

 

2)    Process based measures:

 

a)      These measures consider the customer satisfaction delivered by the supply chain.

 

b)     They examine total performance cycle time or total service to measure the total effectiveness of all activities.

 

PERFORMANCE MEASUREMENT

 

Performance Measurement

 

There are 3 basic productivity measures

 

Static productivity ratio

Dynamic productivity index

Surrogate productivity measure
 

 

LOGISTICS REPORTS

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