Behavioral Controls
Managers accomplish organizational goals by working with other people. It’s important for managers to ensure that employees are performing as they’re supposed to. We’ll be looking at three explicit ways that managers control employee behavior: direct supervision, performance appraisals, and discipline.
i) Direct supervision is the daily overseeing of employees’ work performance and correcting problems as they occur. It is also known as MBWA (management by walking around).
ii) Performance appraisal is the evaluation of an individual’s work performance in order to arrive at objective personnel decisions.
iii) Discipline includes actions taken by a manager to enforce the organization’s standards and regulations. The most common types of discipline problems involve attendance, on-the-job behaviors, dishonesty, and outside activities.
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