Balanced Score Card


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Balanced Score Card

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Balanced Score Card has been proposed and popularized by Robert. S. Kaplan and David. P. Norton. It is a performance tool which “Provides executives with a comprehensive framework that translates a company’s strategic objectives into a coherent set of performance measures”.

The scorecard consists of 4 different perspectives such as:

v  Financial

v  Customer

v  Internal business

v  Innovation and Learning

(i) Financial Perspective                                 

ü  Return-on-capital employed

ü  Cash flow

ü  Project profitability

ü  Profit forecast reliability

ü  Sales backlog

(ii) Customer perspective

ü  Pricing index

ü  Customer ranking survey

ü  Customer satisfaction index

ü  Market share

(iii) Internal Business Perspective

ü  Hours with customers on tender success rate

ü  Rework

ü  Safety incident index

ü  Project performance index

ü  Project closeout cycle

(iv) Innovation & Learning Perspective

ü  % revenue from new services

ü  Rate of improvement index

ü  Staff Attitude survey

ü  Employee suggestions

ü  Revenue per employee.

 

 

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BMS Team

We, at BMS.co.in, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to [email protected]

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