Tactics for Dealing with Resistance to Change:
a. Avoid surprises, keep people informed.
b. Stress value of superordinate (overall) goals.
c. Set the stage for change; allow questions.
d. Ensure top management support.
e. Make changes only when necessary.
f. Education and communication are important before, during, and after the change.
g. Participation, involvement, empowerment!
Tactics for Dealing with Resistance to Change
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