Tactics for Dealing with Resistance to Change:
a. Avoid surprises, keep people informed.
b. Stress value of superordinate (overall) goals.
c. Set the stage for change; allow questions.
d. Ensure top management support.
e. Make changes only when necessary.
f. Education and communication are important before, during, and after the change.
g. Participation, involvement, empowerment!
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