Total Quality Management Programs

Total Quality Management Programs: Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations – 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction. The managerial objective is to kindle a burning desire in people to use their ingenuity and initiative to progressively improve their performance of value chain activities. TQM doctrine preaches that there is no such thing as good enough and that everyone has a responsibility to participate in continuous improvement. The long-term payoff of TQM, if it comes, depends heavily on management’s success in implanting a culture within which TQM philosophies and practices can thrive.