Forecasting and order management are the two areas of logistical work that depend on information.
(a)Forecasting enables to decide on positioning of inventory to satisfy anticipated customer requirements.
(b)Order management involves handling of specific customer’s requirements, both external as well internal.
External customers are those that consume the product or service, or trading partners that purchase the products or services for resale.
-Internal customers are organizational units within a firm that require logistical support to perform their designated work.
(c)The process of order management involves
-Receipt of an initial order
-Invoicing
-Delivery, and
-Collection.
•Incorrect information and delays in order processing can cripple the logistics performance; thus quality and timeliness are the key issues in logistical operations.
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