What Is The Meaning of Total Quality Management?


Total Quality Management 1

Total Quality management– TQM refers to the deep commitment, almost obsession, of an organization to quality. TQM is called participative because it is formal programme involving every employee in the organization; making each one responsible for improvement.

  • Frequently responsible for acquiring any new training they might need.
  • May hire their own replacement to assume responsibility for the quality of their product or service improving quality every day.


Total Quality Management 2

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