What are the different adjustment policies adopted by the company and explain briefly?


0

Since a letter of complaint makes a demand for adjustment the company that receives the letter will have to decide upon the policy it proposes to adopt towards such letters. Usually a company adopts one of the following policies:

Advertisement

1) Caveat emptor (buyer beware):        It points our very politely that this is a principle in the commercial transaction and hence the complainant has no remedy. This policy is highly dangerous one to follow for in the long run, it is certain to result in the loss of goodwill and customers. In point of fact this policy means a refusal to adjust. To avoid the loss of goodwill which such a policy involves the company should give a soft answer and try to convince the complainant that refusal to adjust is only fair under the circumstances for the cases.

2) The customer is always right:            This is the policy adopted by firms that deal with highly priced goods and luxury articles like electronic goods, T.V sets, refrigerators, pianos etc. Since they deal with clients who are highly influential they do not wish to risk antagonizing a single one. Even if the demand is a ridiculous such companies do not mind satisfying the customers for the cost of their products runs in thousand of rupees and pleasing a few hundreds once in a way to please an erratic or fussy customer is considered good policy.

3) Fair claims, fair adjust:          Each complaint is judged on its merits. If the claim is fair one then immediate adjustment follows. If it if an unjustified then the claim is refused. This policy suits the small businessmen who would soon have to run to a bankruptcy court if he adopted the “the customer is always right” policy with respect to all complaints. This policy is also in keeping with the principle that an adjustment policy should be drawn up with a view to protecting the customer who is in the right and who is in the wrong.

 

Advertisement
The following two tabs change content below.
We, at BMS.co.in, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to contact@bms.co.in.

Like it? Share with your friends!

0
BMS Team

We, at BMS.co.in, believe in sharing knowledge and giving quality information to our BMS students. We are here to provide and update you with every details required by you BMSites! If you want to join us, please mail to contact@bms.co.in.

51 Comments

Ask Us On WhatsApp
Choose A Format
Personality quiz
Series of questions that intends to reveal something about the personality
Trivia quiz
Series of questions with right and wrong answers that intends to check knowledge
Poll
Voting to make decisions or determine opinions
Story
Formatted Text with Embeds and Visuals
List
The Classic Internet Listicles
Countdown
The Classic Internet Countdowns
Open List
Submit your own item and vote up for the best submission
Ranked List
Upvote or downvote to decide the best list item
Meme
Upload your own images to make custom memes
Video
Youtube, Vimeo or Vine Embeds
Audio
Soundcloud or Mixcloud Embeds
Image
Photo or GIF
Gif
GIF format