Process based measures consider the customer satisfaction delivered by the entire supply chain. They examine total performance cycle time or total service quality, both of which measure the collective effectiveness of all activities required to satisfy customers. Today’s firms are paying more attention on process measures while trying not to sub optimize individual activities. The Perfect Order is an increasingly common process measure.
Warning: Undefined array key "html5" in /home/bmsnewco/public_html/wp-content/plugins/facebook-comments-plugin/class-frontend.php on line 140
45 Comments