People in Banking sector: People are the employees that are the service providers. In a banking sector the service provider plays a very important and determinant role in rendering the customers a satisfactory and a good service. It is extremely essential that the service provider understands what his customers expects from him. In banking sector the customer needs to be guided in a lot of matters which is possible only with the help of the service provider. The position in the eyes of the customer will be perceived by appearance, attitude and behavior of the customer contact employees. Not only the customers contact employee influence the customers but also the customer base of the organization does so.
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