Interests of stakeholders of business


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Stakeholder Main Interests Power and influence
Shareholders Profit growth, Share price growth, dividends Election of directors
Creditors  Interest and principal to be repaid, maintain credit rating Can enforce loan covenants and Can withdraw banking facilities
Directors and managers Salary ,share options, job satisfaction, status Make decisions, have detailed information
Employees Salaries & wages, job security, job satisfaction & motivation Staff turnover, industrial action, service quality
Suppliers Long term contracts, prompt payment, growth of purchasing Pricing, quality, product availability
Customers Reliable quality, value for money, product availability, customer service Revenue / repeat business, Word of mouth recommendation
Community Environment, local jobs, local impact Indirect via local planning and opinion leaders
Government Operate legally, tax receipts, jobs Regulation, subsidies, taxation, planning

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