Stakeholder | Main Interests | Power and influence |
Shareholders | Profit growth, Share price growth, dividends | Election of directors |
Creditors | Interest and principal to be repaid, maintain credit rating | Can enforce loan covenants and Can withdraw banking facilities |
Directors and managers | Salary ,share options, job satisfaction, status | Make decisions, have detailed information |
Employees | Salaries & wages, job security, job satisfaction & motivation | Staff turnover, industrial action, service quality |
Suppliers | Long term contracts, prompt payment, growth of purchasing | Pricing, quality, product availability |
Customers | Reliable quality, value for money, product availability, customer service | Revenue / repeat business, Word of mouth recommendation |
Community | Environment, local jobs, local impact | Indirect via local planning and opinion leaders |
Government | Operate legally, tax receipts, jobs | Regulation, subsidies, taxation, planning |
Interests of stakeholders of business
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