CRM Advertisement Unit 1 What are the features and objectives of CRM Explain the evolution on CRM What are the benefits of CRM What are the components of CRM What are the barriers to good CRM What are the key features of SLA in CRM Explain segmentation of customers...
CRM Unit 1 What are the features and objectives of CRM Explain the evolution on CRM What are the benefits of CRM What are the components of CRM What are the barriers to good CRM What are the key features of SLA in CRM Explain segmentation of customers as...
Customer Relationship Management – Revised TYBMS Syllabus 2016 Modules at a Glance SN Modules No. of Lectures 1 Introduction to Customer Relationship Management 15 2 CRM Marketing Initiatives, Customer Service and Data Management 15 3 CRM Strategy, Planning, Implementation and Evaluation 15 4 CRM New Horizons 15 Total 60...
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