Did your college cheat you by presenting a state-of-the art facilities in its preview although in reality it had poor infrastructure and unqualified teachers?
This will change from this academic year if everything goes as per the rules laid down by University Grants Commission (UGC), the apex higher education body in the country.
To address the grievances of students, UGC released new regulations “UGC (Grievance Redressal) Regulations 2012” under the UGC Act (1956) in April.
It has made it mandatory for all colleges affiliated to the university to publish all details on fee structure, other deposits, infrastructure, qualification and experience of teachers (also mentioning if they are permanent or visiting).
A circular on these changes has already been forwarded to universities.
The institutes will now have to write down the “rules and discipline in and outside the campus” to help curb campus problems.
The move aims to curb malpractices at hundreds of higher education institutions which collect donations and exorbitant fee illegally without even having basic infrastructure and qualified teachers.
The circular also says that each college will compulsorily have students’ grievances committee. Universities have been directed to have an ombudsman for student-related issues such as poor quality education, discrimination on the basis of caste, religion, gender, delay in the exam or result, withholding any document, demanding money or arbitrary admission.
The ombudsman could only be a retired judge or a professor with 10 years’ experience. If unsatisfied with the decision of the college committee, one can go to the university which will have an ombudsman to resolve all student-related issues.